Return Policy & Process
ROSEANDREMINGTON.COM returns and exchanges cannot be processed at any Rose & Remington store locations. However, our policy is aimed to make shipping back easy!
To ship back your order:
- We do not provide free return shipping however; we do offer a printable pre-paid return label ($8 deduction) to make shipping back simple!
- If possible utilize the mailer bag for clothing.
- Feel free to ship your orders back with the carrier of your choice or use a pre-paid return label - shipping with tracking information is recommended.
- Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
201 S Broadway St
Lebanon, OH 45036
We reserve the right to reject returns if item(s) are in your care for longer period than 30 days, original tags are removed or items have been washed, worn or have been altered from original condition in anyway. Please see Return Guidelines BELOW for more details. As of November 1st, 2023, returns (up to 30 days from order delivery) will only qualify for online store credit. Cost of shipping is non-returnable.
- Pack item(s)―tags attached―along with your completed packing slip return form.
If you can't send the packing slip print your shipping confirmation e-mail or include your order number, billing name & address.
- Attach the pre-paid return label on the front of your package.* We'll deduct $5.00 from your return credit to cover return shipping costs. Please allow 14 days for return processing.
Make a note of the return tracking number for your return package to monitor delivery status and ensure credit has been issued.
- Ship back your items by dropping off package at any USPS location.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return within 30 days of delivery of your order.
- Please allow up to 5-7 business days to process your return once we receive it.
- As of November 1st, 2023 returns must be received within 30 calendar days of receiving your order at our warehouse. The 30 days starts from the day the order was received by the customer. Returns older than 30 days or items not in original condition will be rejected, and you will be contacted to have them shipped back to you at your expense. All acceptable returns will receive a Rose & Remington online store credit. Online store credits are not accepted at in store locations.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
- Online Store Credit never expires.
- As of November 1st, 2023, you will have the option to exchange the same item in a different size or color or a completely different item for the same cost.
- There will not be any shipping fees for exchanges.
- Please email email@example.com to initiate an exchange.
- Exchanges must be initiated within 30 days of your order being delivered.
- Exchanges depend on current inventory.
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues and contact email: firstname.lastname@example.org.
- All defects and issues must be notified via email within 3 days of receiving the order and must include order number and images of the issue.
Items listed below are not eligible for return:
- E-Gift Cards
- Final Sale Items
- Promo Items
- The term "Final Sale" means an item cannot be returned. No Exceptions.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A ($5.00) RE-SHIPPING FEE & WILL BE SENT BACK AT CUSTOMER’S EXPENSE. CUSTOMER WILL BE NOTIFIED WITH INSTRUCTIONS TO PURCHASE A SHIPPING LABEL IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Please email us at email@example.com with any further questions. Thank you for your support!